Experience

A career built on transforming government through technology, strategy, and innovation.

Career Timeline

Professional Experience

2025 – Present

Chief Innovation Officer

North Central Texas Council of Governments (NCTCOG)

As NCTCOG's first Chief Innovation Officer, I lead the Research and Innovation Division, driving creative solutions for organizational challenges across a region serving 8.3 million residents in the Dallas-Fort Worth metroplex.

  • Established and lead the organization's first dedicated innovation division
  • Guide AI strategy, governance, and responsible adoption across the organization
  • Chair the NCTCOG AI Committee, setting policy and direction for emerging technology
  • Focus on each program's unique strategic priorities to deliver technology solutions that expand organizational capabilities
  • Collaborate with member governments to share innovation best practices and resources
2017 – 2025

Senior IT Manager — Operations

North Central Texas Council of Governments (NCTCOG)

Led the infrastructure and service desk teams through a comprehensive modernization and consolidation effort over seven years.

  • Implemented ITIL best practices across the organization
  • Delivered over 100 technology projects
  • Expanded operations team capabilities while optimizing team size to allocate resources toward customer-focused initiatives
  • Led organizational strategic planning efforts and numerous governance initiatives
  • Won the GovTech Special Districts Technology Innovation Award for building a Project Portfolio Management system
2010 – Present

Founder & Executive Director

made4gov

Founded a platform dedicated to capturing, sharing, and identifying models for achieving and sustaining innovation in government agencies.

  • Published Innovation PACT: The No-Nonsense Guide to Sustainable Innovation (2015)
  • Regular public speaker at government technology conferences and events
  • Contribute thought leadership through writing, networking, and community building
  • Developed the Innovation PACT framework (Persistency, Awareness, Courage, Transparency)
2009 – 2013

Information Services Director

City of South Padre Island

Oversaw the City's Information Technology Infrastructure, communications, GIS, and local public relations.

  • Managed technology budget, projects, and planning for all city departments
  • Supported Fire, Police, Public Works, and Administration departments
  • Implemented GIS solutions for municipal operations
  • Led communications and public relations technology initiatives
2006 – 2009

IT Manager

City of Hutto

Managed and supported the City's technology infrastructure for all departments.

  • Led strategic planning, project management, budgeting, and procurement
  • Supported Utility Billing, Police, Community Development, Public Works, and Administration
  • Established technology standards and processes for a growing municipality
Ventures & Initiatives

Organizations & Projects

Beyond my primary role, I'm actively involved in building organizations that advance government innovation.

Government AI Academy

Training Advisor — Specialized AI training for public sector agencies covering fundamentals, governance, procurement, and hands-on tool training.

made4gov

Founder & Executive Director — A platform for capturing, sharing, and identifying models for sustainable innovation in government.

NextMove AI

AI Navigator™ — A productized AI operating model transforming organizations from AI interest to sustained, measurable execution.

Expertise

Skills & Competencies

Leadership

Strategic Planning Change Management Team Building Governance Executive Communication Innovation Strategy

Technology

AI / Machine Learning IT Infrastructure Cloud Computing Cybersecurity ITIL / ITSM GIS

Government

Public Sector IT Policy Development Procurement Budgeting Stakeholder Engagement Regional Collaboration

Communication

Public Speaking Technical Writing Training & Education Thought Leadership Community Building

Interested in Working Together?

I'm always open to conversations about government innovation, speaking opportunities, and strategic partnerships.